Privacy Policy

We do not store credit card details, nor do we share financial details with any 3rd parties.

This privacy policy sets out how we will work to protect your personal data under the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR), which came into force on 25th May 2018. The GDPR aims to provide individuals greater control over the way in which their data is collected and used by organisations they communicate with. This policy will set out clearly the types of data we hold and the specific uses for this data. It will also provide information on how you can request to see data we hold, how you can alert us to changes, and how you can request deletion of your data.

1. Who are Shelping Limited

(The Data Controller)Shelping Limited, Company Registration number: 11133888 is a recognised data controller registered with the ICO under registration number: ZA435735. Shelping Limited is an online retailer of consumer goods across the UK.

2. What Information do we collect?

  • Your Name
  • Your Date of Birth
  • Your Address and Contact Details (e.g. email address, postal addresses, telephone number)
  • Your IP address
  • Your Purchase Information and History
  • Account Information (e.g. banking information) collected via Stripe, a secure payment provider

3. How do we collect this information?

We collect information via our website, by post, by telephone, by text message and/or by email. We contact clients to request information via the above methods to manage projects, manage the site and progress orders.

4. Why do we collect this Information?

The information we collect is required to manage user accounts and facilitate user’s use of the site. For example, we use client email details to enable clients to have access to Shelping’s website, allowing them to purchase products and/or set up and manage communications through projects. This provides users with live updates on the progress of their purchases and/or projects. The information we hold is held securely within an encrypted database. We take the protection of this data very seriously and will not share such data with third parties. We may, however, on occasion, be legally required to share data with regulatory bodies, including the Information Commissioner’s Office.

Please note, we require certain personal information to be able to grant users access to our services. If you do not provide this information, we may not be able to fulfil our service to you. In this event, we will explain what data is required and why. If you do not wish to provide this information, we have the right to not activate your use on the site.

We may use the information we collect to share information with our users on the range of services we offer to our users, via our own marketing channels. This marketing information can be for Shelping’s own services and/or for services offered within our wider group of companies. Should we use users’ data in this way, we will offer a specific opt-in to receiving future direct marketing communications to gain explicit user consent and enable users to have control over the ways in which we communicate with them and use their data for marketing purposes.

To manage your communication preferences and select/amend the ways in which you wish to be communicated with (e.g. post, email, telephone, websites etc), please email us at: info@shelping.com.

We will never share your personal information for marketing purposes with companies outside of our group of companies.

5. Advertising

We work with advertising agencies. In working with advertising agencies, whilst we do not accept liability for their policies, we work with them to ensure they have systems in place to protect personal data.

6. What are Cookies and how do we use them?

Our website and social media channels use cookies to collect information. By using our website, our social media pages (such as Facebook, Twitter, YouTube, Google+ and Instagram), and/or shopping with us online, you agree that, unless you have set your computer’s browser to reject them, we can place the types of cookies set out below on your device and use that data in accordance with this Policy.

Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones’ or ‘tablets’), as you browse our websites. They are used to ‘remember’ when your computer or device accesses our websites. We do not use cookies to collect or record information on users’ name, address or other contact details. The cookies stored on your computer or other device when you access our websites are set by us and other third parties. Cookies may also be set by third parties who we use for marketing. None of these third parties collect any personal data from which they would be able to identify individual customers. The main purposes for which cookies are used are:

  1. For technical purposes essential to effective operation of websites etc.
  2. To drive marketing, particularly banner advertisements and targeted updates.

7. How do I disable Cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use, and we provide further detail below on how to disable cookies for the most popular browsers:

For further information about how to restrict, remove, and refuse to accept cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

8. What will happen if I disable Cookies?

This depends on which cookies you disable. However, in general, the site may not operate effectively if cookies are deactivated.

9. How do we protect Children’s data?

We know that children need special protection and therefore we do not market to or offer our services to children and young people under the age of 16. We do not knowingly process personal data belonging to children and strongly advise that our services are not appropriate for children to directly access. We do, however, encourage responsible adults to create and support projects for the benefit of and on behalf of children and young people. While we have designed our systems and processes to prevent children accessing them directly, should you become aware that a child has registered for our services, please contact us via: info@shelping.com.

10. How long do we keep hold of your information?

We will keep your contact details following a visit or registration to our website for a period of three years. We will keep your contact details following the conclusion of our services for a minimum period of three years. We may be required to keep your data for longer to fulfil our legal obligations, accounting requirements and/or regulatory obligations, such as complaints handling. This enables us to provide our services to you and fulfil our legal obligations. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all personal information you provide on our secure servers that operate under strict security requirements. We will either delete data or securely archive data held outside of this period, for legal or operational reasons, or historical, statistical or research purposes.

11. How can you access the Information we hold about you?

You have a legal right to request access to the data we hold about you, to object to data processing and/or to have this data corrected or deleted. Should you wish to obtain this data, you should submit a SAR (Subject Access Request) via post to: Shelping, Unit 6E2 Boundary Court, Willow Farm Business Park, Castle Donington, DE74 2NN or via email to: info@shelping.com and we will respond to your request within 1 month of receipt.

You can withdraw your consent for us to contact you at any time. Please note: if you have a current project that is collecting funds, and/or you have outstanding purchases, our contractual rights will still apply, meaning that we can contact you in relation to managing such ongoing issues and in relation to any monies owed to us.

12. Further Information

We have tried to simplify this Privacy Policy to ensure clients can easily access and clearly understand how we collect, process and use their personal data. Should you require any further information on the ways in which we use your data, please contact us.

13. How can you refer a concern to the UK supervisory authority in respect of data we hold about you?

We are Regulated by the Information Commissioner’s Office (ICO) in respect of our obligations to protect your data. You have the right to raise a concern about our use of your data to the ICO, who will investigate this on your behalf. The ICO will only investigate complaints made within three months of your last contact with us.

You can contact the ICO through their website: https://ico.org.uk or by telephone: 0303 123 1113.

Policy Updated: 16 May 2019

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