General Website Terms & Conditions

Shelping Limited operate the retail website at www.shelping.com and are a company registered in England and Wales with a company number of 11133888 and a registered office at Unit 6E2 Boundary Court, Willow Farm Business Park, Castle Donington, Leicestershire. DE74 2NN (hereafter “Shelping Limited“, “we“, “our” or “us“).

The legal terms between visitors to and/or registered users of www.shelping.com (hereafter “users“, “user“, “your” or “you“) and us are described in these General Website Terms & Conditions (hereafter “Terms“) and govern the relationship between you and us.

Shelping Limited has no liability to you for any claim, loss or damage caused because of your breach of any of these Terms.

1. The Shelping Limited Service

We operate a retail website at www.shelping.com selling premium every day products under the registered trademark brand of shelping.com® (the ‘Service’)

2. Your Use of the Shelping Limited Service

Your use of the Service acts as your acceptance of and agreement to these general Terms, as well as our Privacy Policy which should be read as forming part of these Terms. By agreeing to use the services offered by Shelping Limited, you offer your agreement to be bound by these Terms.

You can only use the Service for its intended purpose.

You may not use the Service in such a way which would act in breach of any local, national or international law or in contravention of these contract Terms.

Any information, content or material that you send, receive, upload or download via the Service must not be:

  • Defamatory;
  • Dishonest
  • Discriminatory;
  • Harassing;
  • Offensive;
  • Pornographic;
  • Abusive;
  • Unlawful;
  • In breach of any confidence or privacy; or
  • In any other way, deemed to be objectionable by Shelping Limited.

Your use of the Service must be covered by any licenses and permissions necessary to perform such use and must not infringe upon any patent, copyright or other such intellectual property.

Any information, content or material that you send, receive, upload or download must not be technically harmful in any way and must not contain any harmful components (in full or in part). These include, but are not limited to, viruses, spyware, adware, trojan horses and malicious software.

You must not use the Service for any form of solicitation including, though not limited to, spam, lead generation, affiliate marketing and/or any other form of advertising.

You must not decompile, reverse engineer, disassemble or otherwise reduce the Service to a human-perceivable form (in full or in part).

Shelping Limited reserves the right to suspend your account at any time if we deem that your use of the Service is (in any way) unlawful, dubious, questionable, inappropriate, unsuitable or objectionable.

Shelping Limited shall use its reasonable skill and care in making the Service available to its users, subject to these Terms.

4. User Registration

Users must be a resident of the United Kingdom to be eligible to use the Service.

Users must be at least 16 years of age. Shelping Limited will use its best endeavours to prevent accounts being set up by users who are under this age and will investigate and disable accounts that we believe have been set up using false details provided by persons who are under the age of 16 years.

Any and all information provided to Shelping Limited must be accurate and kept up-to-date.

Users are not entitled to register more than one account. Shelping Limited will investigate and disable accounts that we believe have been improperly set up using false details by persons attempting to create multiple accounts.

Users may not re-register for the Service if they have had a previous account with Shelping Limited terminated under the rules prescribed in these Terms. Shelping Limited will investigate and disable accounts that we believe have been improperly set up by persons who have previously had accounts terminated under the rules set out within these Terms.

Users agree to and will comply with all these Terms.

5. Electronic Communications from Shelping Limited

Shelping Limited may contact users by email, text, social media or post in respect of its services and to process orders made through the website, using the contact information users have provided. Should users wish to change their contact preferences, they can do this at any time by contacting us via info@shelping.com

Any user agreeing to these Terms shall ensure they have secured the valid consent of any other person who they request Shelping Limited contact by email, text, social media or post in respect of its services. Shelping Limited reserves the right to terminate any account of a user who is found to be acting in violation of this clause.

6. Information provided to Shelping Limited

Users must keep any and all information they provide to the Service accurate and up to date. Changes to any information must be made through the Service. Should the Service be unavailable to you for a period of 24 hours or more, any changes to information can be emailed to Shelping Limited using the following email address, info@shelping.com Any email must include the reason that the Service has been unavailable to you, along with the information that is to be updated.

7. Closing Your Account

Your Shelping Limited account can be closed at any time by emailing your request to info@shelping.com. We shall use our reasonable endeavours to close your account within 10 working days of receipt of your email.

8. Suspension of Accounts

We may suspend any user account (in whole or in part), at our sole discretion and without liability or prejudice to our other rights, if:

The user breaches, or Shelping Limited reasonably suspects the user may have breached, these Terms;

An account is left inactive for more than 10 months; or

The Service is undergoing necessary and periodic maintenance.

9. Termination of Accounts

We may terminate any user account at our sole discretion and without liability or prejudice to our other rights, immediately upon providing written notice, if:

In our reasonable opinion, the user breaches, or Shelping Limited reasonably suspects the user may have breached, these Terms; or

An account is left inactive for more than 10 months. (In such a case, any information and/or content within the account will be securely archived or deleted).

We may terminate any user account at our absolute discretion and without liability or prejudice to our other rights, immediately, upon providing 5 working days written notice to a user.

10. Delivery

Your order will be delivered to you as per the delivery details shown in the Order Confirmation you receive. Delivery will generally be made within 2-5 working days and will be no later than 30 days of the date of the Order Confirmation, unless there are exceptional circumstances. In the event of such exceptional circumstances arising with delivery, Shelping Limited will communicate directly with you regarding the status and delivery of your order.

11. Billing

Any and all payments are processed through a third-party Secure Online Payment Processor, namely PayPal or Stripe (the “Payment Processor”). PayPal and Stripe will securely manage your payment for your order/s. The Payment Processor has their own terms, conditions and privacy policy, which payments will be subject to, alongside these Terms. Any errors by the Secure Payment Processor are the sole responsibility of the Secure Payment Processor. Shelping Limited reserve the right to correct any errors or omissions made by us, the Secure Payment Processor or the Payment Method, even if payment has already been requested or received.

12. Payment Method

All payments made to Shelping Limited are processed through an independent Secure Payment Provider (Stripe) and no card details are stored by Shelping Limited.

13. Cancellation Rights

You may cancel an order at any time before it is delivered and up to 30 days afterwards, beginning on the day after your order is delivered to you. You will receive a full refund of the price paid for the products in accordance with our Returns and Cancellations Policy for any orders you cancel.

You must clearly inform us if you are cancelling an order, preferably by:

Emailing us via info@shelping.com and providing your name, address and order reference; or

Completing and submitting our Cancellation Form available here.

Cancellation of an order requires you to return the product(s) to us within 30 days after the day of notifying us of the cancellation. All returned products must be returned in the same condition in which you receive them. You retain the right to take any reasonable steps to examine the product(s) upon receipt to ensure they conform to your order. Whilst products are in your possession you have a legal obligation to take reasonable care of them. Failure to comply with this obligation means we may have a right to deduct the cost of any deterioration (for reasons that include, but are not limited to, damage and/or other breakage and use), up to the price of the product(s), from the amount of refund to which you are otherwise entitled.

If you are returning products, please package products securely and include your name and address and any returns form (where relevant) with the order you are cancelling. Please return products either by courier or by recorded post or any other form of guaranteed postage service, to the following address: Shelping Returns, Unit 439 Air Cargo Centre, East Midlands Airport, Argosy Road, Castle Donington, Derbyshire, DE72 2SA.

14. Refunds Policy

Orders cancelled within the 30-day cooling-off period (please see above), will have refunds processed within 14 days after either the day on which we receive the product(s) back or the day on which evidence that you have returned the product(s) to our returns address (please see above) is received by us, whichever is earlier. Refunds will be the price you paid for the order being cancelled with any deductions applied (as per our rights for deterioration) and will include the cost of standard delivery. Your cost of returning the product(s) to us are not refunded to you.

In addition to your statutory rights, Shelping Limited offers a 30-day money back guarantee to its customers in respect of any product purchased via the website.

Unless agreed otherwise, refunds are made using the same Payment Method as was used to pay for the original order.

15. Complaints Handling

To contact us in respect of any concern or complaint, please email us at info@shelping.com and we will endeavour to respond. Your satisfaction with our service is important to us and we will aim to resolve any issue directly with you. Should you remain dissatisfied following our final response, you may use the European Commission Online Dispute Resolution Service platform to send your complaint to an approved dispute resolution body, via the following link: https://ec.europa.eu Whilst we are not obligated to use an Alternative Dispute Resolution (ADR) process, this will be considered on a case by case basis.

16. Continuation in Force

Variation, suspension or termination of these Terms shall be without prejudice to the continuation in force of any clause of these Terms which is expressly or by implication intended to come into or continue in force on or after such variation, suspension or termination.

17. Limitation of Liability

Our liability to you cannot be limited or excluded by anything in these Terms, in the event of the following: –

  • For death or personal injury caused by our negligence;
  • For fraudulent misrepresentation;
  • For breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
  • For breach under Part I of the Consumer Protection Act 1987; or
  • For any other liability that, by law, may not be limited or excluded.
  • Our total aggregate liability to users is limited to £100.

18. Liability Exclusions

Shelping Limited will not be liable to users for any amount or kind of loss or damage arising out of, or in connection with:

  • Users’ use of the Service and any content on the Service;
  • Viruses that may infect users’ devices or other property in any way, due to users’ accessing and using the Service, (including, but not limited to, the downloading of anything from the Service);
  • Any and all errors or omissions in the provision of the Service or in the operation of the Service;
  • Any action that is directly or indirectly related to, or caused by, a breach of any of these Terms; or
  • Any other loss or damage that Shelping Limited can exclude its liability for by law.

19. Force Majeure

Shelping Limited will not be liable for any delay in performance or non-performance of its obligations under these Terms or for any breach of these Terms upon the occurrence of events beyond our reasonable control, including, but not limited to:

  • Act of God (including, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods);
  • War, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, requisition, or embargo;
  • Rebellion, revolution, insurrection, or military or usurped power, or civil war;
  • Contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
  • Riot, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of Shelping Limited or of its Subcontractors; or
  • Acts or threats of terrorism.

20. Implied Terms

Any and all conditions, warranties, terms and undertakings that could be implied into any contract by statute or otherwise relating to the Service are excluded from these Terms to the fullest extent permitted by all applicable law for all applicable territories.

21. No Warranties

We use our reasonable endeavours to ensure information and content on the Service is relevant, accurate, complete and up to date. However, we give no warranties of any kind in relation to the accuracy, completeness, or currency of any information and content on the Service.

22. Changes to the Terms

We may periodically update these Terms for legal and/or regulatory reasons and/or to allow the proper operation of the Service. Any changes will be notified to users via a suitable announcement on the Service. Any changes will be applied to the use of the Service after such notice has been given. If a user does not wish to accept the new Terms, the user should discontinue his or her use of the Service and should close their account. Any continued use of the Service after the date on which the change comes into effect, shall be taken to be the user’s agreement to be bound by the updated Terms.

23. Rights and Obligations

User rights and obligations under these Terms are not assignable, transferable or sublicensable by you, except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder (in whole or in part) without consent.

24. No Waiver

Failure by us to enforce any part of these Terms shall not constitute a waiver of our right to exercise or enforce that right or any other right at any time.

25. Severability

Whenever possible, each provision of these Terms will be interpreted in such a manner as to be effective and valid under applicable law. However, if any provision contained in these Terms is held to be invalid, illegal or otherwise unenforceable (in any respect under any applicable law or rule in any jurisdiction), such invalidity, illegality, or unenforceability will not affect any other provision within these Terms or their applicability to any other jurisdiction. In cases where this applies, these general Terms will be reformed, construed and enforced in such jurisdiction, as if such invalid, illegal or otherwise unenforceable provisions had never been contained herein.

26. Interpretation

References to “including” or “includes” shall be deemed to have the words ‘without limitation’ inserted after them.

27. Entire Agreement

These Terms (and such documents referred to herein as forming part of these Terms, (including, but not limited to our Privacy Policy), constitutes the final, complete and exclusive statement of the agreement between Shelping Limited and you, with respect to the subject matter hereof and supersedes any and all other prior and contemporaneous agreements and understandings, both written and oral, between the Parties. You shall not be entitled to rely on any agreement, understanding or arrangement which is not expressly set forth in these Terms.

28. Nature of Relationship

Nothing in these Terms shall be construed as creating a joint venture, partnership, franchise, agency, employer/employee or similar relationship between Shelping Limited and you, or as authorising Shelping Limited or you to act as the agent of the other.

29. Governing Law and Jurisdiction

These Terms and any matters or disputes arising out of, or in connection with these Terms and the user’s use of the Service, are subject to the laws of England and Wales.

30. Headings

Headings used in these Terms are provided for convenience only and shall not be used to construe meaning or intent.

If you have any questions in relation to these Terms and Conditions, please contact us via info@shelping.com.

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